Support

Let's take it
one step at a time.

Answers to help you keep your rhythm.

App blocking did not start. What should I do?

Check your Screen Time authorization in the Apps tab, your selection and whether you confirmed the rule. Reopen Tokenai and look for an error message. Tokenai Preview only uses example apps; Tokenai Dev applies real restrictions with your permission.

Can I pause or end a focus session?

Yes. Pausing freezes the remaining time and keeps focus protection active. Resuming or restarting adjusts that session's deadline. Ending the timer removes only focus protection, with no minutes or XP for an incomplete session. Separate timed blocks and daily limits remain in effect. Blocking depends on your authorization and iOS Screen Time; Tokenai does not promise a block that is impossible to bypass.

How does the daily limit work?

Each rule sets a usage allowance for one app. Usage from earlier in the current period also counts. Once the limit is reached, the app stays protected until the next day. A requested removal takes effect the following day, in the time zone where the rule was created.

Why is an app still blocked?

More than one rule may protect the same app. Check the rules in the Apps tab and the focus timer, including its paused state. Pausing focus keeps its protection active. Ending the timer does not remove separate timed blocks or daily limits that still apply. iOS controls the delivery of end-of-period events; reopening Tokenai also refreshes the deadlines.

Does checking off a task add focus hours?

Hours and XP come from completed timer sessions. The checklist records task completion separately. “Focar nesta tarefa” prepares the category and duration for you to review before starting.

How do I turn off particles or haptics?

In the Foco tab, open the gear icon and choose Conforto. Ambient motion and haptic feedback have separate switches. The app also respects Reduce Motion in iPhone Settings.

Can I choose a completion sound?

In Ajustes → Som e avisos, choose Sino suave, Cristal, Brisa, the iPhone default, or Sem som (Silent). You can preview the three soft sounds before choosing. Notification permission, volume, and iPhone modes remain controlled by the system.

How do I restore a purchase?

Open the plans screen and choose Restaurar compras using the same Apple Account as the original subscription. Development builds may simulate restoration without making an App Store purchase.

How do I cancel my subscription?

On your iPhone, open Settings → your name → Subscriptions → Tokenai. Deleting the app does not cancel the subscription. Follow Apple's stated deadline to avoid renewal after a trial. See Apple's instructions.

How do I delete my data?

You can delete tasks in the planner. To remove local app data, choose Delete App in your iPhone's storage settings. Manage iCloud or computer backups separately. The current version does not include an in-app option to delete your entire history.

Which languages are available?

The website and release materials are available in English and Brazilian Portuguese. The current development app uses Portuguese, so these instructions keep the on-screen names when needed.

Need a hand?

While we prepare for release, you can send general questions and bug reports through the project's public issue tracker.

Include the Tokenai version, iOS version, iPhone model and steps that led to the problem. Do not include personal information, receipts or screenshots containing private details.

Open a support request

Public channel on GitHub. A private contact option will be added before the commercial release.